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Pay Up

Clydfan is the name of the house at one corner of Market Street and Mount Street. It serves us as our only dental practice. Clydfan is perhaps an unusual name for a dental surgery. People probably wouldn’t ordinarily associate the building they would least like to enter with what the name on the front stands for.

The number of people now behind Clydfan's front desk is a testament to how big this business has become. And now, that business is asking for payment up-front. If, after a check up, the surgeon feels you need treatment, you need to pay as you book.

This seems odd and counter to our expectations. You wouldn’t pay at the time you book your car in for a service. You tend not to have to pay at the time of booking a restaurant table. Agree a date when the builders can come around and you may have staged payments but always in arrears. Make an appointment to see another professional such as a solicitor or accountant and you’ll receive your bill afterwards. Even when ordering goods from a shop, it’s often customary to pay a small deposit, but not the full whack.

You could argue that a solicitor or builder can’t determine the length of time or the amount of materials required till after the job’s completed; or how much wine or how many deserts you’ll order at a restaurant. On the other hand, the dentist may have a pretty good idea of the sort of work required and the time it will take. But that assumes nothing goes wrong.

Should they charge up front? Particularly when there’s inevitably quite a wait for an appointment? In the end, we have no choice in this matter.

Most if not all in Rhuthun pass through Clydfan’s doors at some time or another, probably about every six months. So, most people will notice how fast the building’s fabric is deteriorating. In the 17 or so years since it’s become a dental practice (it was part home to Plas Meddyg's doctors till 1992), it’s got to the point where a lick of paint will no longer do it. The wood’s kinda rotting (or rotten). As a business, it’s probably second only to the Castle Hotel in terms of a decaying façade. Perhaps the interest garnered on prepayments is designed to help pay for uPVC replacement windows and doors...

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